Frequently Asked Questions
FAQ
Flight Compensation FAQs
If your flight was delayed by more than 3 hours, cancelled, overbooked, or you were denied boarding, you may be eligible for compensation depending on your flight details and applicable passenger rights regulations.
Eligible passengers can receive up to €600 per person, depending on the flight distance, the length of the delay, and the circumstances of the disruption.
The timeline varies depending on the airline and the complexity of the case. Some claims are resolved within a few weeks, while others may take longer if additional legal action is required.
No. SYF operates on a No Win, No Fee basis. You only pay our service fee if we successfully recover your compensation.
Usually, you’ll only need your booking confirmation or boarding pass along with basic flight information. If additional documents are required, our team will let you know.
In many countries, you can claim compensation for flights that took place several years ago. The exact time limit depends on the applicable laws in the country where your claim is filed.
Flight Compensation & Claims
Yes. SYF provides a free eligibility check to determine whether you’re entitled to flight compensation before you submit a claim.
The processing time depends on the airline and the complexity of the case. Many claims are resolved within a few weeks, while others may take longer if legal action is required.
Our team reviews your flight details, verifies your eligibility, contacts the airline, and manages the entire claim process on your behalf.
In many cases, yes. Depending on the country and applicable regulations, you may still be eligible to claim compensation for previous flights.
Absolutely. Your personal data and travel documents are protected using secure, encrypted systems that comply with modern data protection standards.
Passenger Rights & Flight Disruptions
Passengers may be eligible for compensation if their flight was delayed, cancelled, overbooked, or if they were denied boarding against their will.
Depending on your flight and the applicable regulations, compensation can be as high as €600 per passenger.
No. SYF manages the entire process for you, including communication with the airline and any legal procedures if necessary.
Usually, your booking confirmation, boarding pass (if available), and basic flight information are enough to start your claim.
If your claim is valid, our specialists will continue pursuing your case and take further action whenever necessary to protect your passenger rights.
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